Admin Manager Panel — One Dashboard for Everything
Customer info, service health, and billing in one view—so tickets get solved faster.
Support agents had to jump between 2–5 tools to help one customer—customer data in one place, service issues in another, billing in a third. I built one dashboard that shows customer info, live service status, and billing in a single screen so tickets get solved faster.
If This Sounds Like You: I Can Build This for Your Support Team
I help small teams turn messy, daily work into one clear tool in 2-4 weeks at a flat price, so you see value fast—without long projects or surprise costs.
Target Audience
Companies with customer support teams (L1, L2, L3) who need to check lots of different information to help customers.
The Challenge
Support agents were hopping between 3–5 tools to help a single customer. Work slowed, customers waited, and leaders couldn’t see what was blocking the team.
What I Built
- A single screen that shows the customer’s profile, recent activity, orders, and billing
- One powerful search across users, orders, and incidents
- Live service status with simple runbooks right next to the issue
- Safe read-only modes during outages, so work never fully stops
- Role-based access so the right people see the right data
How It Works Day-to-Day
- Agent opens one dashboard from the ticket
- Searches once—finds the person, order, or incident instantly
- Follows the built-in steps to resolve or escalate
Results
- ~70% shorter handle time by ending tool-switching
- Fewer back-and-forth messages with customers
- Managers see blockers and fix process gaps quickly
What's Inside
One simple dashboard that shows customer info, service problems, billing details, and everything else support teams need, all in one place.
Technology Stack
Next.js, TypeScript, Go, ArangoDB/DynamoDB/PostgreSQL, Event-Driven Architecture + DDD
Frequently Asked Questions
Who do you work with?
Small to mid-sized teams that need custom internal tools, automations, or client portals. I work well with founders, ops leads, and support teams who want faster workflows, fewer apps, and clear results.
What kinds of problems do you solve?
Admin dashboards, CRMs, customer support tools, data syncs, billing/invoicing flows, API integrations, web apps, and "glue" between systems (Stripe, HubSpot, Slack, Telegram, Google, etc.).
Do you use no-code/low-code (n8n, Zapier, etc.)?
When it's the right fit—yes. They're great for quick wins and internal back-office tasks. But when you need scale, complex logic, security, or deep integrations, I use real code.
Why custom code instead of only no/low-code?
Because it solves the hard parts better:
What's your stack?
TypeScript/Next.js, Go, Postgres/Prisma, Redis, event-driven jobs, solid API work. I'll plug into your cloud and tools rather than forcing mine.
How does a project start?
Free strategy call → short discovery (goals, risks, scope) → fixed project proposal → build → ship → handover and training.
How do you price projects?
Flat, per-project pricing. Typical projects range $1K–$6K depending on scope and complexity. No hourly surprises—clear scope, clear price.
What do I get at the end?
Source code in your repo, infrastructure notes, basic tests, docs, and short Loom videos showing how to use and support the system.
Do you offer support after launch?
Yes—bug-fix window after go-live, plus optional monthly care or pay-as-you-go improvements.
Can you join our team's workflow?
Absolutely. I can work in your Jira/Linear, follow your Git flow, and ship in small, reviewable slices.
What if we discover it's not a good fit?
We stop after discovery. You keep the notes and recommendations—no hard feelings.
Is this only for technical teams?
No. I explain in plain language and make decisions visible. You'll always know what's shipped and why.
How do you handle security and data?
Principle of least privilege, secrets in env/manager, audited dependencies, and clear data flows. I won't push third-party tools where they don't belong.
What's the fastest way to see value?
We pick one painful workflow and ship a small, high-impact tool first. If it proves ROI, we expand.
What People Say
6 words to describe Alex? A passionate robot with a mission. I've had the pleasure of working with him remotely for a year and even met him in person (which was a fantastic experience btw :D), and I can assure that he has a great dedication to work that is infectious, and he won't stop until he reaches the results he's after. From 10 to 14 hours is his usual working schedule when he has something on his mind that needs to be done -as I said, a robot-.
However, this machine is really friendly, approachable, and always ready to lend a helping hand. But, please, don't bother him while he's writing code because he will give you a bad look haha (joking, or not so much).
If you're looking for a developer who's both talented and genuinely awesome to work with, Alex is your guy!
"An innovative thinker and brilliant developer" is the first phrase that comes to mind when I think of Alex. I had the honor of working with him on a web3 platform, and this collaboration left a lasting impression.
What impressed me the most was Alex's ability to generate creative ideas and effectively implement them in practice. His deep understanding of web3 technologies and his knack for finding unconventional solutions to complex problems were truly remarkable.
Alex is not only technically gifted but also possesses excellent communication skills. Our brainstorming sessions were always productive and inspiring, thanks to his openness to exchanging experiences and ideas.
Alex would be an invaluable asset in roles that require innovative thinking, expertise in web3 technologies, and teamwork. I wholeheartedly recommend Alex as a professional capable of making a significant contribution to any project related to cutting-edge web technologies
I worked with Alex for four years and highly recommend him as a passionate backend engineer who genuinely cares about his projects. He consistently puts forth his best efforts to ensure their success. Additionally, Alex is eager to learn new technologies and tools, making him a versatile engineer who adapts easily to various technologies.
We developed modern SDS and Alexander showed his amazing experience in software developing. Also Alexander managed & led great R&D department.
Ready to Build Something Cool and Fun?
I like to keep things simple: understand the real problem, build something that works quickly, and make it better based on what people tell me. If you need a custom app, a simple version to test your idea, or help turning manual work into automatic work — I'm here to help.
How I Usually Work
Contact
If this matches your needs, let's talk.
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